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Utility Billing
Effective September 1st, 2025, the City of Aspen will be in Stage Two Water Shortage
What is a Stage Two Drought Declaration?
A Stage Two Water Shortage is designed to incur a 10% to 15% reduction in system wide water use and 15% to 25% reduction on outdoor water use.
On August 12th, 2025 the City Council approved Stage Two Water Shortage and adopted the following mandatory restrictions which will go into effect on September 1st, 2025:
- Watering of any lawn, garden, landscaped area, tree, shrub, or other plant shall be prohibited from 9 a.m. to 6 p.m.
- Odd-even irrigation schedule is mandatory.
- There shall be no irrigation or outdoor water use between the hours of 9:00 AM and 6:00 PM.
- Customers whose property address (base number) ends in an odd number can only irrigate outdoors on Wednesdays, Fridays, and Sundays.
- Customers whose property address (base number) ends in an even number (including 0) can only irrigate outdoors on Tuesdays, Thursdays, and Saturdays.
- No outside irrigation shall be allowed on Mondays.
- Limited washing of sidewalks, driveways, parking areas, tennis courts, patios, or other paved areas must follow the above watering schedule and not during 9:00 a.m. to 6:00 p.m.
- No refilling of single-family residential swimming pools with water furnished by the City.
- Upon declaration of Stage Two water shortage, increases in water rates for tiers three (3) and four (4) shall be imposed as mandated by the City of Aspen City Manager up to the maximum rates defined in Section 25.28.050, please see 'Stage Two Billing Information' tab.
For more information, please visit the City's Drought Watch page or review the Entire City of Aspen Water Shortage Code Information.
The City of Aspen uses a tiered billing structure to promote water conservation. During a Stage Two Water Shortage there are billing rate surcharges for billing tier three and four to encourage customers to reduce their water usage. For more information about how to reduce water usage, please visit the Water Conservation and Efficiency webpage.
Please see below table for updated rates in a Stage Two Water Shortage which will go into effect on September 1st, 2025.
| Billing Tier | Stage Two Water Shortage Percentage Surcharge |
|---|---|
| Tier I | 0% |
| Tier II | 0% |
| Tier III | 50% |
| Tier IV | 75% |
| Billing Tier Buttermilk Metro District | Stage Two Water Shortage Percentage Surcharge |
| Tier I | 0% |
| Tier II | 62.5% |
| Raw Water Rate Structure (Pressurized) | Stage Two Water Shortage Percentage Surcharge |
| Pressurized | 50% |
| Non-Pressurized | 50% |
Instructions for Registering Your Account
Make Payment by Phone 24/7
- Call 855-394-0966
Without Registration
- View outstanding
- Pay one time
With Registration
- Set up Automatic Payments
- Set up Paperless Billing
- Schedule Future payments
- Pay by text and more . . .
Updates & Changes to Utility Account
Please use our Utility Billing Form to:
- Close and open tenant accounts
- Change of ownership
- Change of address
- Title company requests
We require the completion of this form to process your request. For questions or technical issues, please email Utility Billing. Thank you.
Account Closed/Final Utility Bill
- Complete Utility Billing Form to Close Account (See Above)
- Final bill will be mailed to forwarding address you provided on form
- All Final Bill payments are to be paid either via check or cash only
Contact Us
Utility Billing
Physical Address
427 Rio Grande Pl
Aspen, CO 81611
Phone: 970-920-5030 Fax: 970-920-5086