Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Utility Billing
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Utility Billing
This is the Account Set-Up Fee and it is automatically charged to an account when the account changes names. For more information, please call Utility Billing at 970-920-5030.
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Utility Billing
Complete the Automatic Payment Form on-line and submit. The form will be received by Utility Billing staff and processed. Depending upon when the form was received, the auto pay feature will be effective for the next monthly bill.
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Utility Billing
Please visit our Cross Connection Control AKA Backflow Prevention Program page for more information.
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Utility Billing
Complete the on-line Utility Billing form.
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Utility Billing
A meter inspection needs to be completed. Contact the Utilities Program Manager, Keith Wester to schedule one. His contact information: Email: keith.wester@cityofaspen.com / Phone: 970.429.1995.
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Utility Billing
An inspection is done at no cost to the customer to insure the installation and equipment meets city ordinances. A meter technician inspects the meter, located inside your property, as well as your remote, located on the exterior of your property. If you would like a copy of the ordinances forwarded to you, please call 970-920-5030/5031.
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Utility Billing
Tap fee payments are made at the Finance window, located on the first floor in City Hall, 130 South Galena Street, Aspen Colorado. All questions concerning tap fees should be directed to 970-429-1974.