Aspen 311 Connect Privacy Policy

SeeClickFix and Aspen 311 Connect Privacy and Use Policy

This Privacy Policy is effective as of 4/5/24 and is subject to change without notice. The City of Aspen reserves the right to update this Privacy Policy at any time.

TERMS OF SERVICE OF THE MOBILE APP

By using this SeeClickFix (aka Aspen 311 Connect) application or website portal, you acknowledge that you understand and agree to the following:

The City of Aspen ("the City") is committed to protecting the privacy of its residents and visitors. This privacy policy outlines our practices for collecting, using, maintaining, and disclosing personal information on the Aspen 311 Connect application. By accessing or using the application, you agree to the terms of this privacy policy. The City also has a privacy policy for the use of its website, which can be found here.

The City of Aspen is using SeeClickFix, aka. Aspen 311 Connect, an online and mobile service request system, to power its mobile app and reporting forms. SeeClickFix is an application that allows the Aspen community to report non-emergency-related issues. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. Users registering on the mobile application also agree to CivicPlus’ Terms of Use and Privacy Policy.

General

The purpose of our interactive modules is to obtain suggestions, ideas, and feedback to benefit our community.

The City reserves the right to review, edit, and/or delete, in its sole discretion, submissions for any reason, including but not limited to:

• Comments that contain offensive, obscene, inflammatory, unlawful, threatening, harassing, illegal, defamatory, slanderous, or hostile language towards any individual or entity.

• Comments that contain personal attacks of any kind.

• Comments that contain offensive remarks that perpetuate discrimination on the basis of race, creed, color, age, religion, gender, marital status, or status with regard to public assistance, national origin, physical or mental disability or sexual orientation, as well as any other category protected by federal, state, or local laws.

• Comments that contain spam or include links to other sites.

• Comments that are off topic.

• Comments that advocate illegal activity.

• Comments that promote or endorse particular services, products, or political organizations, campaigns, candidates, or ballot measures.

• Comments that infringe on intellectual property.

• Impersonating a government employee or another user is not allowed.

• Comments that contain personally identifiable information. This refers to information that can be used to distinguish or trace an individual's identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. To protect your privacy, please do not share personal information.

By posting content, a user agrees to indemnify and hold harmless the City, its officials, officers and employees, against any damages, losses, liabilities, judgments, causes of action, costs or expenses (including reasonable attorneys’ fees and costs) arising out of any claim by a third party relating to any material user has posted on the SeeClickFix application or portal.

Please make sure that your postings are relevant to the subject at hand. It is normal and expected for some topics to drift from the stated subject. However, to ensure maximum benefit for all of our users, we encourage you to keep your postings as close to the subject as possible. We do not allow behavior or content related to illegal activities. Do not post or promote any materials that could SPAM, harm, or disrupt another user’s computer.

You may not link to any sites that violate the terms and conditions above. We reserve the right to ban any participant at any time that we feel does not comply with an appropriate code of conduct.

Information Collection and Use

When you create an account on Aspen 311 Connect, you will be prompted to volunteer some personal information. This may include your name, address, phone number, email address, and other information you provide to us. We use personal information to provide services to you, communicate with you, and improve our services. We may also use personal information to comply with legal obligations and to protect the City’s interests.

Information Sharing and Disclosure

The City does not sell or rent personal information to third parties. We may share personal information with our service providers and contractors who help us provide services to you. All information is shared with the service provider, CivicPlus. We may also share personal information with law enforcement, government agencies, or other third parties when required by law or to protect the City’s interests.

The description entered on a request will be visible to the public. Other information entered will be visible as well, unless marked otherwise. Your display name will also be visible, unless marked otherwise, or you choose to submit as Anonymous. Your email address will never be displayed publicly.

Cookies

To help make our service more responsive to the needs of our visitors, we use a standard feature of browser software, called a “cookie”, to assign each visitor an unique, random number that resides on your computer. The cookie does not identify the visitor, just the computer that a visitor uses to access our service. Unless you voluntarily identify yourself, we won't know who you are, even if we assign a cookie to your computer as the only personal information a cookie can contain is information you supply. A cookie cannot read unrelated data off your computer. We use cookies to help us deliver a better, more personalized service. For example, we use cookies to track the pages used by this service and by our users. We can build a better service if we know which pages and features our users are visiting and how often.

Information Security

The City uses reasonable measures to protect personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot guarantee the security of any information you provide to us.

Open Records Act

All information provided by any person to the City of Aspen through this application, including but not limited to names, addresses, and email addresses, may be subject to public disclosure pursuant to the Colorado Open Records Act, Colo. Rev. Stat. section 24-72-101, et seq.

Links to CivicPlus policies

CivicPlus provides the SeeClickFix solution for the City of Aspen. This SAAS (software as a service) solution is hosted by CivicPlus and therefore their privacy policy also applies. Users registering on the mobile application also agree to CivicPlus’ Terms of Use and Privacy Policy. Please consult their policy for additional information on how CivicPlus handles the data collected by the City of Aspen. 

Contact Us

If you have any questions or concerns about this privacy policy or the City’s privacy practices, please contact us at 970-920-5000.

Aspen 311 Connect Administrator: Rebecca Louden

Rebecca.louden@aspen.gov