Show All Answers

1. Do we need to call you if we are digging or excavating?

No, you contact 811. It is required that you contact the Utilities Notification Center of Colorado at 811 before you dig.  They will need the address of location, on-site contact name and phone number and detail of work requested.  For more detailed information, please click here:  https://www.cityofaspen.com/1272/811---Before-You-Dig.

2. What if we have no water?

We are on call 24 hours a day. If you need to contact us before or after hours, please call City dispatch at 970-920-5310.

3. Who do we contact if we notice a leak in the house, yard, or in the street?

In an emergency, please contact City dispatch at 970-920-5310. For a non-emergency, please contact our office during business hours at 970-920-5110 with details of the location of the leak.

4. Who do we contact if we need temporary water service for construction purposes?

It is illegal to connect to a fire hydrant within the City of Aspen water system. Please refer to our Filler Hydrant Program page for details. For more information, please contact the Water Department at 970-920-5110.

5. Who do we contact regarding tap fees for remodel or new construction?

Please call Engineering at 970-920-5080 or visit our webpage on Water Utility Connection.

6. Who do we contact with questions regarding a water meter?

Please email Keith Wester, our Utilities Program Manager, or call 970-920-5110.

7. Do we need a water filter?

Your tap water is safe without one. If you have an internal problem with your plumbing, you may want to consider a filter or treatment system. For more information, please contact the Water Department at 970-920-5110.

8. What about waterborne parasites like Cryptosporidium and Giardia?

The Aspen Water Department frequently tests for these parasites in the water under provisions of the Long Term Surface Water Treatment Rule (LTSWTR2). Giardia is common in our source water but as to date no Cryptosporidium has been detected. Effective treatment and filtration processes remove and/or inactivate all parasites prior to our distribution system. Under the Federal governments Surface Water Treatment Rule (SWTR), we are required to maintain a detectable disinfectant level in the distribution system at all times. For more information, please contact the Water Department at 970-920-5110.

9. How do you remove white film from dishware?

Add Vinegar During the Final Rinse

Commercial spot-free rinse for the dishwasher does not always work to prevent a film on dishware. If glasses and even plastic items are coming out of the dishwasher covered in a dusty white film, try adding one-half to a full cup of white vinegar just as the final rinse begins. For some this works to prevent a white film on dishes, and the vinegar works to keep hard water deposits from building up inside the dishwasher and the working components and drains.

Use Less Detergent

Hard water can be remedied with a water softener, but even those with a water softener sometimes have problems with a white film on dishes. When a water softener is used, it is not necessary to completely fill the dishwasher detergent cups. The amount of detergent used can be cut in half. It could be an overuse of detergent causing the thin white film on glassware and other dishes. Cut back the amount of detergent used. Not only will this save money, but it will also help prevent the formation of white film on dishes.

More Information

For more information, please contact the Water Department at 970-920-5110.

10. What is the procedure for obtaining a filler hydrant permit?

Pass inspection.

Complete all permit documentation and submit.