When should I use Aspen 311 Connect?
  • Aspen 311 Connect is NOT for emergencies. For emergencies, call the police, or 911.
  • Aspen 311 Connect is for questions, requests, comments, concerns, and kudos. Anything that does not necessarily require an immediate response is great for Aspen 311 Connect. The City of Aspen has a commitment to respond promptly.
  • Aspen 311 Connect is not for all non-emergencies; Aspen Police handles some non-emergency issues. Contact the police directly for certain issues to elicit a faster response than using Aspen 311 Connect. These issues include things like:
    • Elevator alarms
    • VIN inspections
    • Trespass/burglary
  • Aspen 311 Connect is great for reaching City departments directly.

Show All Answers

1. Can I call 311 on my phone to reach Aspen 311 Connect?
2. How do I contact the City using Aspen 311 Connect?
3. What type of issues can be reported through Aspen 311 Connect?
4. How can I get to Aspen 311 Connect?
5. How do I manage email notifications from Aspen 311 Connect?
6. What Hours is Aspen 311 Connect Available?
7. Who responds to Aspen 311 Connect requests?
8. Will Aspen 311 Connect help me reach other organizations like Pitkin County, Colorado State Patrol, or the Colorado Department of Transportation (CDOT)?
9. How do I check the status of a request I submit?
10. How do I reset my password or account email?
11. What do the categories mean?
12. What is Aspen 311 Connect?
13. Why should I download and use the app?
14. How do I control the privacy of my identity in Aspen 311 Connect?
15. When should I use Aspen 311 Connect?