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Tickets in Aspen 311 Connect are not checked on weekends, holidays, or non-business operation hours. However, you can submit your communication at any time, 24/7/365. When City business hours resume, staff will receive and read your ticket.
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Currently, the City of Aspen is working through the requirements to offer this service. We hope to have the approvals needed to provide 311 phone routing later this year. Please check back for more information on developments.
To start, either download the app on your mobile device via Apple or Google Play, or use the online portal. Then, follow the prompts (Sign Up, Login, New Request, Submit). Find the appropriate category for your submission in order to avoid any delays. If you have trouble finding the right category, you can click "Other/Miscellaneous".
You can use Aspen 311 Connect to request City services and information. Examples of typical submissions include:
You have the choice of downloading the app on either iPhone or Android, or using the online portal. To find the app in the app store, search for "Aspen 311". The portal is a webpage and has very similar functionality to the app.
When submitting a ticket, if you leave the "Subscribe to this Request" checkbox checked, you will receive an email every time there is activity with your ticket. To opt out of emails on any ticket, unclick this box. You can always check your submissions using the mobile app's View Requests -> My Requests feature.
Employees of the City of Aspen reply to Aspen 311 Connect communications.
Aspen 311 Connect is for CIty of Aspen services only. Please DO NOT attempt to contact Pitkin County or CDOT through the City's 3-1-1 app or online portal.
Contact Pitkin County directly on topics like:
Please contact the Colorado State Patrol (1-303-239-4500) or CDOT directly about topics like:
You must have submitted your communication by signing up and using your profile (non-anonymous). If you log into Aspen 311 Connect, you are able to view tickets you submitted and check on their status.
Aspen 311 Connect allows you to reset your password using a "Forgot Password" link. Clicking this link will send an email to your account, then you will be able to reset your password.
Some categories may appear less self-explanatory than others. Here are some common categories and the type of information you can access through them:
Aspen 311 Connect is a customer service platform that allows community members to request assistance with city services and information. Do you have a concern, request, question, or kudos you’d like to send to us? Submit it through the Aspen 311 Connect Apple or Google Play app on your mobile device, or online.
Built for use on your mobile device, the mobile app, via Google Play and Apple, allows you to easily connect with your local government right where you are - whether that is at a desk or on the go. To find the app in the app store, search for "Aspen 311".
When submitting a request, multiple layers of identification can be invoked or circumvented, depending on how the user decides to interact with the application.
The first layer is user registration. A user may opt to register an account, providing name, contact information, and ultimately creating credentials that can be used to allow the City to identify the submitter. While this is not mandatory, it is highly recommended, so the City can easily respond to the submitter and handle the request.
If a user decides to log in as a guest, they have either not registered at all or have logged out of their account. In this instance, they are anonymous to both the City and the public. However, it is likely that a request submitted anonymously cannot be handled by the City – particularly if the request is of a certain nature (complaint about zoning, construction, etc.)
The second layer is anonymity. Just before submission of a ticket, there is an option to submit anonymously at the bottom of the request form. If you select this option, the City will have no registration-based information to tell them who submitted the ticket, even if you are logged in. The public will also be unable to view who submitted the ticket. It is complete anonymity. Again, this means that if the City does not collect your name and contact information by some other method, they will likely not be able to process your request.
For this reason, some categories will ask for submitter and contact information that will be visible to the City, but not to the public online. You will be able to identify these fields because below the field will be the words, “Not displayed publicly”. While this information will then be removed from display on the application when viewed by the public, the information will be received by the City, and available to the public if requested pursuant to a Colorado Records Request.
*** IMPORTANT NOTE: Please be advised that information provided to the City through the Aspen 311 Connect website or application will be subject to public disclosure pursuant the Colorado Open Records Act, Colo. Rev. Stat. sections 24-72-201, et seq.